Free Spirit Travel

1. No contract shall exist until:

• Either the Online Booking Form is submitted and acknowledged, or the signed Booking Form is received,            AND

• The appropriate deposit is paid, or if the booking is made within 8 weeks of the departure date, the full amount is paid AND

• A confirmation invoice has been issued.

• Persons making payments without completing the booking form will be bound by Free Spirit Travel's Booking Conditions.

2. Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorisation from all the individuals named on the booking form to enter into this contract.

3. Full payment of the balance due must be made 8 weeks before departure, or Free Spirit Travel reserve the right to cancel the arrangements made on your behalf and charge the applicable cancellation charges.

4. Cancellations: Whilst we would wish to treat cancellation sympathetically our spaces are limited and the following charges must be applied. Cancellation of your holiday, for whatever reason, should be notified to Free Spirit Travel in writing.

5. In order to participate in overseas holidays, clients must have travel insurance.

6. Amendments made up to 7 weeks before departure will, if we are able to assist you with the required changes, incur an amendment fee of £10 per person.

7. Accommodation will usually be in twin bedded rooms. There are sometimes limited number of double-bedded rooms for couples. Places will be allocated on a first come first serve basis. Single rooms usually incur a supplementary charge and must be detailed on our invoice to you to be guaranteed.

8. Any courses listed have been confirmed by the respective Course Instructors. If, for any reason at all, a course leader becomes unavailable on overseas holidays we shall do our utmost to replace them with a leader of similar qualities. Wherever possible you will be advised in advance of any alterations. Similarly, the alteration of some amenities or courses might take place due to maintenance work, mechanical faults, weather conditions, sickness or other situations outside our control.

9. Liability: We do NOT accept any liability for:

• Cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations or other events beyond our control
• Participants' medical or psychiatric conditions which may develop during or subsequent to the holiday
• Loss of, or damage to, personal property of participants.

10. Dolphins and whales are wild animals and whilst all 'Swimming with Dolphins' holidays take place in destinations renowned for their abundance of dolphins, contact with either of these animals cannot be guaranteed.

11. If you have had any major physical or emotional illness within the past 5 years, or are under medical or psychiatric supervision, you must notify us of the details at the time of booking and, where appropriate, enclose a doctor's certificate of fitness to travel. Non-disclosure of relevant information can invalidate your insurance and cancel our contractual obligation to you.

12. Complaints:  

(Please read and note carefully, this may affect any future claim)

• In the event of a complaint arising which cannot be resolved on the spot, you the client, must immediately contact Free Spirit Travel either by telephone, fax or email, and we will attempt to resolve it for you immediately.

• Free Spirit Travel will always make every attempt to solve the problem 
  at the time of the complaint in order that any disruption to the enjoyment of your holiday is minimised.

• It should be noted that Free Spirit Travel is acting only to book the holiday on your behalf with the Owner of the facility/holiday booked. We will always do our best to help resolve any justifiable complaints, however it is the client's responsibility to take up the complaint with the Owner on the client's return to the U.K. 

• Should Free Spirit Travel prove unable to resolve the matter on your behalf, we will always assist you with justifiable complaints provided we were notified of the problems when they arose.

13. Free Spirit Travel acts purely and solely as booking agents between, and on behalf of, both parties.